Refund policy

Pre-orders: nothing is charged today. When you pre-order an SH2 Founding Box, A$0 is charged at checkout. Your card is saved securely by Shopify Payments, and we only charge it when your order is ready to ship. We'll email you at least 7 days before we charge, with the date and the amount.

Cancel any time before it ships. Reply to any of our emails, or email us at the address on our Contact page, and we'll cancel your pre-order. Nothing has been charged, so there's nothing to refund.

If we can't ship. If SH2 isn't going to ship your order, we'll cancel it and your card will never be charged.

After you've been charged. Our products come with guarantees that can't be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. If a product isn't of acceptable quality and the failure doesn't amount to a major failure, you're also entitled to have it repaired or replaced. If something's wrong with your order, email us within 30 days of delivery with your order number and a photo. For food safety reasons we can't take back opened sachets for change of mind, but this doesn't limit your rights under the Australian Consumer Law.

Refunds go back to the card you paid with, normally within 5 to 10 business days of approval.